It is our reaction that creates stress and this we can change"This book will start you on a journey that will give you the ability to handleany difficult customer with ease. In order to feel no stress we all have to go through many instances of being stressed, so we can learn one step at a time to be free of it.
Gail loved to talk about how stressed she was. She would do this thing where we'd be walking in the hallway, and suddenly she'd stop in her tracks, rub both of her temples with her index and middle fingers, and theatrically let out a deep guttural moan: "Mooooog.""Mooog. Minz. I am just so stressed out," she'd say. "I just want to go home, open a bottle of red wine, draw up a hot bath, light some candles and listen to David Gray." A note about me: I do not think stress is a legitimate topic of conversation, in public anyway. No one ever wants to hear how stressed out anyone else is, because most of the time everyone is stressed out. Going on and on in detail about how stressed out I am isn't conversation. It'll never lead anywhere. No one is going to say, "Wow, Mindy, you really have it especially bad. I have heard some stories of stress, but this just takes the cake.