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Susan C. Young
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Susan C. Young, The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact“communication skills, quotes by Susan C Young, relationship quotes, how to be complimentary, motivational speaker Susan Young, positivity quotes, positive first impression quotes, susanspeaks.com, find the best in others”
Susan C. Young, The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact“communication skills, quotes by Susan C Young, relationship quotes, emotional intelligence quotes, motivational speaker Susan Young, body language quotes, handshake quotes, make a positive first impression quotes, susanspeaks.com, customer service quotes”
Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact“5 Tips for Mirroring Others1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in your chair. When they cross their legs or fold their arms, you do the same.2. Vocabulary or specific words. Notice their language and the words they choose and use—their keywords, expressions, expletives, or phrases. 3. Communication style. People receive, process, and deliver information in different ways. Notice whether someone is results driven or relaxed, emotional or pragmatic, talkative or observant. Recognizing their style will enable you to adapt your style to theirs to build rapport and improve communication.4. Vocal style. a. Speech rate—If they are talking fast, you talk fast. If they are talking slowly, you talk slowly. Consider rhythm, pace, and tempo. b. Volume—If they are speaking quietly and softly, match their volume. c. Tone—Mirror their emotion, tone, and pitch. You can even seek to mirror their grammar and dialect, as long as it is discreet and respectful.”
Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact“When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you.”
Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible to express its effect on others in words.”
Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact“Your smile is a kind hello and a sincere invitation that opens the gateway to engage others and begin conversations.”
Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact“Your smile is a magnet for goodwill and positivity. In unison with your attitude, people gravitate to happy people!”
Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact“Your smile draws people to you as it simultaneously brings out the best in you both.”
Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact“One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business.”
Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive ImpactAll in One Creative & Marketing Platform to tell stories at scale
